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All Customers / Distributors have a 30 day, 100% satisfaction guarantee with their initial order. XanGo will refund the net purchase price (less shipping charges) of any initial product order of 1 or 2 cases max. Full details about this are shown below. XanGo's Policy and Procedures document, Section 16 All Distributors have thirty (30) days to return the Initial Order purchase under the Company’s 100% satisfaction guarantee. The Company will refund the net purchase price and applicable tax amount less shipping charges. Initial Orders of two (2) cases or less do not need to be returned to the Company. All Product in excess of two (2) cases must be returned in resalable condition to the Company in order to receive the refund. A 100% refund will be given on all returned cases included in the Initial Order. In order to receive this refund, the Distributor must contact the Company within thirty (30) days of receiving the Initial Order to inform the Company of the return. Returned Product must be sent through a form of delivery that can be traced (e.g., UPS) and must be received within seven (7) days of contacting the Company. Upon receipt, the return will be noted and a refund will be issued to the Distributor within thirty (30) days. Any additional orders made within thirty (30) days of the Date of Sign-up will be subject to all standard return Policies. This Initial-Order guarantee also applies to Customers who purchase Product directly from the Company.
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